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Facing Facebook

 

Street Smarts 070

 

Reach Out and Touch Someone

 

Speaking of Sharing

 

 

 

Directions Archives

Knowledge Street: Street Smarts

070 This month’s tip:

Don't believe everything you think.

We all know we shouldn’t believe everything we read, and may also be cautious about believing everything we see or hear. As we get older, we become more naturally suspicious of new information and are probably wary when it comes to input. But we can also fool ourselves if we forget that all of what we Know To Be True was built on input from years past. We still know things we learned when we were young and innocent, or at least younger and less jaded. We need to revisit our assumptions on a regular basis, both because things change all the time, and because we may have gotten it wrong the first time.

We often seek to confirm rather than to question our ideas, and memories are notoriously inaccurate. Years ago, Scientific American reported on a study that found eyewitness testimony was both the least accurate and the most convincing in a jury trial. Or at least we think it did. So keep an open mind, try to see things with fresh eyes, and don't take any wooden nickels.
 

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 June 2009 - Volume 7, Issue 6

What a Tangled Web We Weave

We've never considered Directions to be a vehicle for investigative journalism, but a client asked about this the other day and after a little digging, we figured what the heck. It doesn't seem to have gotten any coverage in the mainstream media, so perhaps you're hearing it here first. It's a scam called Google Money Master.

You may already know that if you let Google place ads within your website or blog, they'll pay you a small commission any time someone clicks on one. The word is "monetize," and Google's AdSense program is the way to do it. Google Money Master is offering you a "kit" to make the process easier, so you can make thousands of dollars working from home in just a few hours a week. Imagine that! It has many of the characteristics of a phishing con (playing on greed, touting a "limited" supply, etc.), but it doesn't look to be about identity theft. It's about baiting you with something very cheap, and hooking into your credit card for a hidden monthly fee.

What's impressive is the architecture of its baiting layer. There are sales pitches masquerading as local newspaper articles. There are phony blog posts. There's a Squidoo page. There are Twitter tweets. There are discussion-style pages. There are Yahoo answer postings. There are review websites that show you the top three Google kits, all of which lead you to the same subscription page, with slightly different color palettes. In fact, if you search "Google Money Master" in Google itself, most of what you find seems to support the legitimacy of the offer. It's impressive.

The best debunking can be found on a blog in the UK. The author noticed that searches for "Google Money Master Scam" were trending upward and set up a page to collect comments. Take a look at a few, and you might be impressed too. It shows the power of Google's Do-No-Evil brand. Without it, this wouldn't have fooled nearly as many people.

Facing Facebook

We've written about Facebook once or twice in Directions, but it's only recently that we've taken the plunge and set up personal pages there. Having done so, we've seen that this technology for "sharing" is a double-edged sword.

On Facebook, sharing generally means passing on pictures, web links, personal observations or Twitter-like updates. It also offers seemingly endless variations on little quizzes to tell the world something about yourself. (Five things you love, hate, want to buy, wish you hadn't bought. Five celebrities you look like, have met or want to meet.) Sharing is probably a good thing, generally speaking, and it's been gratifying to reconnect with old friends, see pictures of the kids and read about someone's adventures in Iceland. But you also have to deal with information you might not otherwise have had. The pictures of celebrations to which you weren't invited, for example. Realizing you didn't make the cut on someone's guest list can transport you magically back to high school.

Our sense of etiquette necessarily evolves with our modes of communication. These days, most people seem to understand that writing email IN ALL CAPS is the equivalent of shouting, but that wasn't the case ten years ago. We'll sort out the social networking stuff in time.

Rearch Out and Touch Someone

Technology certainly increases the quantity of communication, but it doesn't necessarily do much for the quality. In fact, we're at risk of losing something important when we get too virtual. We lose the ability to communicate through touch, and that's something that can be as powerful, nuanced and elegant as any well-turned sentence.

Politico.com ran a good article earlier this year, about President Obama's natural inclination to touch the people he's speaking to. Done well, it's something that can bridge communication gaps and reinforce your message. It can show support, encouragement, sympathy or gratitude. We feel closer and more connected to people who've touched us. Studies have shown that restaurant patrons leave better tips after even a momentary physical contact, and that people are much more likely to remember you if they've shaken your hand.

Of course, it's also controversial in these days of political correctness, especially in the workplace. Inappropriate touching will get you fired, and might even land you in jail. It only works when both parties are comfortable with the idea.

Speaking of Sharing

If you're an avid Directions reader, you may have noticed we added a sharing gadget at the top of the page a few months ago. Up there, at the top...

Clicking on it will paste a link to this issue of the newsletter into one or more popular networking sites. From Knowledge Street's perspective, this is a variation on our standard, sidebar request: "If you like Directions, please pass it on." We're always interested in growing our distribution list, so this is another way you might help. No pressure of course, but it would be cool if we could count our readers in the thousands, rather than in the hundreds. If you like Directions, why not share it? You know you want to...
 

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