KMWorld has published a trend-setting products list since 2003. Back then it was all about portals, smart enterprise suites and content management. Service-oriented architectures and software as a service were just appearing on the radar. There are 130 products on this year's list - from A2iA DocumentReader to ZyLAB. Some of them are worth a look.

Martyn Sloman, a visiting professor at Kingston Business School and panelist for the upcoming World of Learning Conference observes: "We are seeing increased blending of HR, technology, learning and development, knowledge management and all the other areas that build business advantage for organisations. The result of this trend should be increased effectiveness." Read the article.

If you don't follow KM, you might be surprised that the US Army is a leader in the field. This article in Government Computer News describes how the Army Training Support Center is using a centralized knowledge base to answer thousands of user questions every month. It includes both canned, FAQ-style answers, and on call support from Subject Matter Experts. Pretty cool.