Savvy users are used to being connected and interacting, adding and removing content and information on websites where they share information. The individual can be empowered by technology but the challenge of behaving the same way as a group takes on different characteristics. Read this post that explores the business value of unstructured environments.

IT leaders in the healthcare, legal and retail industries talk about the role knowledge management plays in efficiency and effectiveness. "Shortening time-to-market, improving product quality, creating new businesses and exploiting fresh markets" are just a few. Nothing new here, except the that technology now has a much larger role. Read more.

An interesting post at the Harvard Business Review website discusses lessons we can learn from the Northwest Flight 253 incident. Human intervention - databases are only as good as the intelligence of the people who use them. Pattern recognition - isolated pieces of information must be connected. Wider communication - communication across silos is even harder when external partners are involved. Read more.