Knowledge Management is the logical next step beyond Information Management, a term that puts a different spin on what was once called Data Processing. Thanks largely to computers, we’re hip deep in information. But it’s not clear that we’re getting any smarter.
And despite the wealth of information at our fingertips, it’s not clear that we’re more in touch with ourselves, more in control of our lives or more able to make better decisions. We’ve probably got too much information, and what we’re really looking for is knowledge. We can help you get started:
Know what you know.
If you want to manage knowledge, you need a place to put it. That implies some workflow and approval processes, a mechanism for archiving and rating and most of all, an intuitive interface that will stay out of the user’s way. Show me.
Capture that knowledge.
Knowledge capturing is what takes something from the tacit to the explicit. It’s a kind of journalism, in a way, and involves the same kind of skills: active listening, excellent writing and some tools to ensure consistency. Show me.